Our business office is open Monday through Friday from 10:00 am to 4:00 pm. For your convenience our telephones are answered 24 hours a day including weekends. You can talk to a licensed funeral director at any time.
PROCESSING THE DEATH CERTIFICATE
All Funeral Homes are required by law to file a Certificate of Death. This entails us gathering information from you (the family) and having the attending physician or medical examiner certify the cause of death. The completed Certificate of Death is then presented Bureau of Vital Statistics where it will be filed with the State of Texas. Certified copies are available to qualified persons for a fee.
SOCIAL SECURITY BENEFITS
The Funeral Home will file Form SSA-721 to notify the Social Security Office of the death. The Social Security Office requires the family to file for the $255.00 death benefit, which is available to a Surviving Spouse or Children under 18 years of age. The Social Security office can process most claims by telephone.
Toll Free Number - 1-800-772-1213
Social Security Benefits are NOT payable to the Funeral Home
The deceased veteran, the veteran's spouse and dependent child of veteran is entitled for burial at the Houston National Veteran’s Cemetery at no charge, which includes: grave space, concrete grave liner, opening and closing of grave, U.S. flag, headstone and military honors. Burial days and times are: Monday - Friday, 9:00 am - 2:00 pm.
The Funeral Home will file the V.A. Burial Benefit Allowance as a method of payment towards the funeral expense. The veterans discharge papers (DD214) and a certified copy of the death certificate is needed.
The Funeral Home will assist the family of the deceased or responsible party with filing all Life Insurance Polices. To do so, the original policies or policy numbers are needed along with a certified copy of the death certificate. Policies over 2 years old are accepted by the Funeral Home as a method of payment.
CRIME VICTIMS COMPENSATION
This program provides financial assistance to victims of violent crime for Funeral expenses. The program is administered by the Office of the Attorney General.
Serenity Mortuary has numerous ways of Payment Options. The following is a list of acceptable methods of payment:
•All Pre-Need Funeral Plans (Pre-Need Plans are TRANSFERABLE) •Assignable Life Insurance Policies (policies under 2 years cannot be accepted)(4% Insurance Filing Fee) •All Major Credit Cards (Master Card, Visa, Discover, AmEx) •Veterans Benefits •Crime Victims Compensation
The Funeral Service should be paid for at the time of the funeral arrangements by the above methods, but no later than 12 noon the day before the service.
We are centrally located and have listed for your convenience, the link to Hilton Hotel Westchase which provide a special rate for the families we serve that are traveling from out of town.
1. Dignity and care for your loved one...
We believe helping families requires one to have and maintain a high level of dignity and care for your deceased loved one.
2. Always Available...
When you need us, we are there, 24 hours a day, every day.
3. Attention to Detail & Personalization
From the moment you first call upon us until well after services are completed we pay attention to every detail. It must be right. We can assist in helping you personalize services for your loved one.
4. Informative & Knowledgeable
Whether you are planning ahead or have experienced a loss, our Funeral Directors and Staff, with more than 80 years of combined experience, are prepared to help you with any questions you may have.